Effective on June 28, 2011

This privacy statement describes how JNJL Enterprises, LLC collects and uses the personal information you provide on our Web site: www.24thletter.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

JNJL Enterprises, LLC has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@24thletter.com. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program only covers information collected through this Web site.

JNJL Enterprises, LLC complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union and Switzerland respectively. Information regarding both the E.U. and Swiss Safe Harbor Frameworks can be found at: http://export.gov/safeharbor.

Collection & Use

We collect the following personal information from you

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number and billing address
  • Unique Identifiers such as user name, account number, password
  • Preferences Information such as product wish lists, order history, marketing preferences

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Administer contests and sweepstakes you entered, and notify you if you won
  • Conduct research and analysis
  • Improve our Web site and marketing efforts

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at member@24thletter.com.

Info Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as processing your credit card information or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

  • As required by law such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • If JNJL Enterprises, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • To any other third party with your prior consent to do so

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. JNJL Enterprises, LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at member@24thletter.com to request that we remove this information from our database.

Cookies & Other Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

We use a third-party tracking service called Google Analytics that uses cookies and log files to track non-personally identifiable information about visitors to our site (IP addresses, browser type, timestamp, pageviews, clicks, e.g., usage and volume statistics) in the aggregate to improve the site and user experience.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at privacy@24thletter.com.

Additional Policy Information

Correcting and Updating Your Personal Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on our member information page or by emailing our Customer Support at customerservice@24thletter.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at member@24thletter.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of 24thletter.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Info

You can contact us by writing or email us at the address below:

customerservice@24thletter.com

24thLetter.com

419 Park Avenue South, Suite 1007

New York, NY 10016